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Responsible Gaming

Responsible gaming at christchurch-casino on christchurchs.com is based on the principle that gambling should always remain a conscious, informed form of entertainment, not a source of harm. Our commitment is to support all players in making safe and well-considered decisions, providing access to protective tools, professional assistance, and clear guidance at every stage.

Risk Awareness

OBSERVE: Identifying early signs of problematic gambling is vital for prevention. EXPAND: Common indicators include increased betting frequency, preoccupation with gaming outside of play sessions, chasing losses, or hiding gambling activities from friends or family. REFLECT: Early recognition empowers users to seek help before risks escalate.

  • Warning Signs:
    • Spending more time or money than intended on gambling.
    • Neglecting personal or professional responsibilities to gamble.
    • Feeling irritable or restless when not gambling.
    • Borrowing money or selling possessions to fund play.
    • Attempting to recover losses through continued gambling.
    • Concealing gambling activity from others.
  • Self-Assessment Test: Consider the following questions:
    1. Do you often think about gambling when not playing?
    2. Have you tried to cut back on gambling but found it difficult?
    3. Do you gamble to escape from stress or negative emotions?
    4. Have your gambling habits caused problems in relationships or work?
    5. Have you ever lied about the amount of time or money you spend gambling?
    If you answered "yes" to one or more, consider seeking professional support or using our player protection tools below.

Regional Compliance Note: This section aligns with NZ Gambling Act 2003 host responsibility standards and the Harm Minimisation Policy as required by the New Zealand Gambling Commission.

Limits & Tools

OBSERVE: Player protection requires robust, accessible limit-setting mechanisms. EXPAND: NZ regulations mandate offering practical tools for self-control. REFLECT: christchurch-casino provides user-friendly interfaces for setting personal limits, session management, and temporary breaks, integrated into christchurchs.com's secure account system.

Deposit Limits

  • Where to Set: Log in to your account on christchurchs.com and navigate to the "Responsible Gaming" or "Account Limits" section.
  • How to Set: Choose your preferred limit type (daily, weekly, or monthly), then enter the specific NZD amount you wish to restrict your deposits to. Confirm your selection and receive a confirmation email.
  • Adjustment Notices: Lowering limits takes effect immediately; increases are subject to a 24-hour cooling-off period and additional verification, in accordance with NZ law.

Time Limits and Breaks

  • Session Timers: Set maximum session durations (e.g., 1-4 hours per day) within your account's "Session Controls." Receive automatic notifications as limits are approached.
  • Time-Out (Short Break): Select "Time-Out" to temporarily suspend your account for 24, 48, or 72 hours. During this period, you will be unable to log in or place bets. To activate, access the "Time-Out" option in your responsible gaming dashboard and confirm your choice.

Regional Compliance Note: All limit tools comply with NZ Gambling Act 2003 Section 309 and relevant host responsibility protocols.

Self-Exclusion

OBSERVE: Permanent or extended account suspension is a core harm minimisation measure. EXPAND: NZ regulations require clear, accessible self-exclusion procedures with robust user protections. REFLECT: christchurch-casino on christchurchs.com provides a transparent process for both temporary and lifetime exclusion, with clear consequences and user rights.

  1. Accessing Self-Exclusion: Log in and navigate to the "Responsible Gaming" section, then select "Self-Exclusion."
  2. Selecting Exclusion Period: Choose your preferred duration (minimum 6 months, up to permanent/lifetime). Confirm your selection and provide requested verification for your identity.
  3. Confirmation & Support: After confirmation, you will receive an email outlining the terms. For assistance, contact host responsibility support at info@christchurchs.com or call +64 3 365 9999.
  4. Consequences:
    • Immediate account lockout-no access to gaming or promotional content.
    • Pending balance will be refunded according to the terms of the withdrawal policy and NZ regulations.
    • Self-exclusion is binding for the selected period and cannot be reversed prior to expiry.

Legal Protections: All self-exclusion data is handled confidentially in compliance with NZ Privacy Act 2020 and Gambling Act 2003. User rights to data access and support are fully maintained.

Support Resources

OBSERVE: Comprehensive player support is fundamental to responsible gaming compliance. EXPAND: This includes local NZ contacts, international organizations, exclusion schemes, blocking tools, and family resources. REFLECT: christchurch-casino ensures all support is confidential, professional, and accessible via multiple channels.

Local New Zealand Support

  • Gambling Helpline NZ: 0800 654 655 (24/7, English and te reo Māori)
  • Text Support: Free text 8006
  • Online Help: gamblinghelpline.co.nz
  • Face-to-Face Counselling: Available at local health providers and through the Ministry of Health-funded services

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes & Blocking Tools

Confidentiality: All support interactions are strictly confidential. Information is not shared beyond professional support personnel except as required by law.

Professional Help: Certified counselors are available to assist all users and their families, with referrals to specialized care upon request.

Help for Family

OBSERVE: Family members often play a vital role in early intervention. EXPAND: Effective communication and support resources are essential for those impacted by another's gambling behavior. REFLECT: christchurch-casino encourages family engagement through practical guidance and direct access to assistance.

  • How to Start the Conversation: Choose a private, non-confrontational time. Express concern using "I" statements, e.g., "I've noticed you've been spending more time gambling lately." Listen actively and avoid blame.
  • Encourage Engagement: Suggest exploring support resources together, such as the Gambling Helpline or a professional counselor.
  • Family Support Groups:
  • Next Steps: Guide the affected person to contact a psychotherapist or addiction professional. Utilize national hotlines for immediate support and advice.

Regional Compliance Note: Family support resources are recommended by the NZ Ministry of Health and are integral to the national harm minimisation approach.

Operator's Commitment

OBSERVE: Active operator involvement is mandated in NZ for harm minimisation. EXPAND: Internal monitoring, risk detection, and proactive intervention are required. REFLECT: christchurch-casino, via christchurchs.com, meets these obligations through advanced systems and dedicated staff.

  1. Risk-Check Procedures:
    • Automated behavioral analysis detects patterns such as rapid deposit increases, frequent limit changes, or excessive session durations.
    • Manual reviews by host responsibility staff for flagged accounts.
    • Warning messages are displayed when risky behavior is detected, offering links to responsible gaming tools and support.
  2. Support Contact Initiation:
    • If risk thresholds are met, the responsible gaming team may initiate confidential contact by email or phone to offer support and recommend protective measures.
    • All outreach is conducted in accordance with NZ privacy and host responsibility regulations.
  3. Legal Safeguards: All player interactions and interventions are logged and reviewed for regulatory compliance, with oversight from the New Zealand Gambling Commission.

Regional Compliance Note: These practices fulfill the requirements of the Casino Venue Licence and Operator's Licence (valid until 2033; see NZ Gambling Commission).

Updates

OBSERVE: Regulatory and procedural changes must be promptly communicated to players. EXPAND: Notification channels include email and site banners. REFLECT: christchurch-casino ensures all updates are clearly dated and accessible.

  • Update Notifications: Players will be informed of changes to responsible gaming policies via direct email to their registered address and prominent banners on the christchurchs.com homepage and responsible gaming section.
  • Last Updated: 2025-11-06

Legal Disclosure: Continued use of christchurchs.com after updates constitutes acceptance of the revised policies, in accordance with NZ consumer protection law.

Contact & Feedback

OBSERVE: Direct communication channels must be maintained for all responsible gaming queries. EXPAND: Support must be accessible, confidential, and responsive. REFLECT: christchurch-casino's dedicated responsible gaming team is available via multiple methods for support, feedback, and self-control requests.

Feedback and Support: Use the channels above for:

  • Requests for account controls or limit adjustments
  • Reporting concerns about gambling behavior
  • Seeking guidance for yourself or others

Confidentiality: All communications are handled in strict confidence and in accordance with NZ Privacy Act 2020.